Recent Why SERVPRO Posts

5 Reasons a SERVPRO Franchise is a Strong Business Model

4/21/2022 (Permalink)

A specialist ready for work. SERVPRO is a Strong Business Model. For more information, just Contact Us.

In this day and age with so many companies struggling to stay afloat, it is important to find a company that has a sustainable model. This is true for clients and individuals looking for a business opportunity. A SERVPRO franchise has many things going for it.

For one thing, there will always be trouble for businesses and residences that require a professional response. Unfortunately, fires, floods, mold growth, plumbing malfunctions and storms will always be around and have the potential to damage property. The SERVPRO brand has a multitude of areas in which it excels.

1. Local Ownership

The franchise works with people in the local community who are looking to start a business. This means that if you live in Emporia, VA, you likely will have an opportunity within just a few miles of where you live. With roots in the community, a business that is locally owned has a strong incentive to act in a reputable manner. As a part of a larger company, it can also rely on broader resources during large disasters. This reliance on local ownership is one key to success.

2. The Expertise of a SERVPRO Franchise

Dealing with complicated matters such as the cleanup of floods and fires requires a lot of knowledge. Technicians at a top restoration company need to know a lot and are constantly undergoing training and classes to learn more about the latest methods of restoring a home or a business after a disaster.

For SERVPRO, the line Here to Help depends upon a high level of expertise that is built upon certified workers in all areas of the cleaning and restoration field.

3. A History of Success and Satisfied Clients

For those looking for a solid business opportunity, you want to partner with a company that has a favorable image in the eyes of the general public. The categories of stability, financial strength, brand recognition and growth opportunities are important for any franchise model. The area of consistent customer service is also an important category for determining the success of an operation.

4. A Solid Track Record

Each SERVPRO location can take pride in the more than 50 years of leadership the company has engaged in. Though not all franchises have been around that long, they do have access to the institutional knowledge of corporate leadership. This means that when you start a franchise or take over an existing one, you will get valuable guidance to help you succeed.

5. A Proven Process

Each franchise can rely on a proven method for dealing with disasters. This formula includes fast response to trouble, a thorough inspection of a property, a priority given to safety protocols, the use of advanced equipment and the dependence upon well-trained technicians. A strong business model has the resources to support franchisees with the financial support they need to succeed. With each franchise doing its part to support the image of the company, it makes the overall company stronger.

There has never been a better time to consider working for a SERVPRO franchise. You can be part of a solution to help wherever disaster strikes.

How Long Does Water Damage Clean Up Take?

4/8/2022 (Permalink)

Broken Pipe Avoid Water Damage by having a Quick Service.

If you have damage from bursting pipes or another source of water, one of the primary questions on your mind may be how long it will take to clean up your home.

Water Damage Cleanup

What Should You Do?

The faster you act when a water emergency occurs, the more you can reduce your damage. If your damage was caused by bursting pipes there are several steps you should take:

  • Shut off the water to your home at the main shut off valve
  • Contact a plumbing professional to fix broken pipe
  • Contact a SERVPRO franchise in Emporia, VA.


While you are waiting for assistance, contact your insurance company to file a claim. You can use a mop or wet-dry vac to remove some of the excess water. Wipe down any furniture or other items that have become wet. Remove saturated upholstery and cushions. Use wood blocks or aluminum foil to lift furniture legs off wet carpet. Collect up loose items from the floor and remove any colored rugs.

How Long Will It Take?

Your SERVPRO franchise in Emporia, VA, prides itself on being Faster to Any Size Disaster. The water damage cleanup process for most homes takes about three to five days; however, special circumstances, such as wood flooring, may extend this time to around seven to ten days.

What Is the Process?

When you contact SERVPRO, a specialist will ask you some questions about your situation. Next, an inspection of your property will be scheduled. After the inspection, technicians use powerful pumps to remove the water. Once most of the water is gone, drying and dehumidification begins, followed by cleaning and sanitizing. The final step is restoring your home so that it is "Like it never even happened."

If you have damage from bursting pipes or another water emergency, SERVPRO can have most homes restored in less than a week. Your local franchise is Here to Help.

Can Carpets Be Saved After Water Damage?

3/8/2022 (Permalink)

Image of a carpet being cleaned. Learn More about how Carpets can be Saved after Water Damage. If you have more doubts, just contact us.

Carpeting can be one of the most difficult materials to salvage when you have water damage in your home. Rugs that have been damaged by clean water, such as water from a pipe break, may be salvageable, but other types of water damage may result in the need for replacement.

3 Factors to Consider When Saving a Carpet After Water Damage

  1. The Source of the Water Is Important

Wet carpeting can be problematic because it is difficult to dry and can promote mold growth in your home if not removed or dried promptly. For this reason, a professional restoration company in Emporia, VA, may be necessary for homeowners who want to try to save their carpet. The main determinant of whether your rug can be salvaged is what the source of the water damage was. Restoring water damage is sometimes possible when the source of the water is clean:

  • Pipe break
  • Overflow from a clean sink or toilet
  • Leak from a water supply line


However, sources that may contain contaminants, such as raw sewage, an overflow from a toilet with urine or feces, or dirty water from a washing machine may cause damage that contains bacteria and other harmful agents that can not be removed. Carpets damaged by contaminated water usually need to be replaced.

  1. How Long the Carpets Have Been Wet Also Matters

Carpets damaged by clean water that are dried within 24 to 48 hours can often be salvaged. However, if they stay wet longer than that, they usually need to be replaced.

  1. How Difficult the Carpets Are To Clean and Disinfect Is a Factor

Area rugs without foam backing are the most likely to be salvageable, as long as they were damaged by clean water and dried promptly. However, wall-to-wall carpeting is difficult to completely dry and the padding almost always needs to be replaced.

If you have a small rug that was damaged by a pipe break, you will probably be able to salvage it. However, most other types of carpeting will need to be replaced.

Dealing With a Basement Flood

11/24/2021 (Permalink)

Basement. A basement flood is a common issue in Emporia, VA. Call SERVPRO to get help!

Flooding in the basement is a common issue that homeowners have to deal with. The excess water can come from a storm, a broken pipe, a leaking washer, or any other sources. The good news is that you don't have to handle it alone. SERVPRO of Emporia, VA, is Here to Help.

Steps To Deal With a Basement Flood.

Put Safety First

The first thing you need to consider when you discover a basement flood is the safety of you and your family. There are a few tips to keep in mind with standing water:

Shut off the power. The first thing you need to do is shut off all electricity or other power sources in the basement. This keeps the water from accidentally coming into contact with live wires or outlets.

Wear protective gear. You may need to enter the water to save a valuable item or investigate the problem, but you should never do so without the proper protective equipment. Wear rubber boots, gloves, and a face mask if you must wade into the water.

Find the source. The contamination level of the water depends mainly on where it comes from. Try to determine whether the problem is the result of a busted pipe, storm flooding, or sewer backup.

Call SERVPRO

After a quick assessment of the issue, it's time to call in the professionals. Many insurance providers list SERVPRO as a preferred vendor for residential mitigation and restoration services due to its 24-hour emergency response. When you have several inches of water in your basement, you don't have time to wait for technicians who drag their feet getting to you.

The SERVPRO team arrives within hours of your call to remove the excess water and assess the damage it leaves behind. Soon afterward, the assessment is uploaded to the Claims Information Center where you can have full access to the itemized details, estimate, and progress of the cleanup process.

Increase Airflow

Excess water and the humidity it generates can lead to secondary damage to your basement. To minimize your risk, increase airflow to the area. Industrial fans help dry out materials, thus helping to prevent mold. If your basement has windows, leave them cracked to create a cross breeze through the room.

Prevent Future Flooding

Once the water damage is repaired and your basement is restored to its former state, there are some precautions you can take to prevent the problem from happening again. Make sure your basement is properly sealed from the outside so that any water that happens to pool around the foundation can't get in. Clear gutters and downspouts so that rain is directed away from your home. Confirm that any necessary pipe repair is complete before you turn the water back on. Finally, consider installing a sump pump in your basement.

Flooding in your basement may occur from time to time, particularly if you live in a flood plain. You don't have to tackle such a huge problem all by yourself, though. Call SERVPRO when you need help removing water, mitigating the damage it causes, and rebuilding the structure of the basement.

What You Need To Know About Insurance Claims And Raised Rates

9/21/2021 (Permalink)

Insurance claim form. Learn more about Insurance Claims to protect your Emporia, VA home.

People purchase home insurance to protect themselves against risks like water damage, but is it wise to use your insurance or file a claim after every disaster? While it seems like you should be able to, using your insurance too often or at all can lead to rate hikes. Therefore, it is necessary to know when filing an insurance claim is worth the risk of increased premiums.

What to Know About Insurance Claims

The Cost of Using Your Insurance

Using your insurance policy will typically not cover the entire remediation or restoration expense for your property. In most cases, people have a deductible, the amount of money they must pay before they can tap into their policy. Therefore, while you might want assistance covering the costs of damages and repairs, consider the full expense, including your deductible.

If you have a $1,000 deductible, it is not worth filing a claim for anything less than that. Filing a claim for damage you will end up paying for only increases the risks of rate hikes. Instead of filing for every issue, use your insurance only when you need to, when the damage is extensive and far exceeds your deductible.

Why Insurance Rates Go Up

Your insurance premiums or rates have to do with risks. If you file claims willy-nilly, the insurance company begins to look at you as increased liability, meaning it will probably increase your premiums.

Essentially, an insurance company is a for-profit entity, and it wants to make money off every client. Therefore, the company assesses the likelihood of clients making claims. Clients who are less likely to make an insurance claim receive better rates, while those who routinely use their policies will have higher premiums. In other words, the more you use your coverage, the more of a risk you are to the insurer.

Risks of Filing a Claim

Even clients who rarely use their insurance policies can be at risk of higher rates when they make a claim, depending on the claim and its preventability. Typically, insurance companies will not approve claims when the client is blatantly responsible. However, sometimes a client is responsible for the damage because of a lack of knowledge. An insurer might still cover damages, but it might reassess the liability the client presents.

Additionally, if you file multiple claims within a short period, your insurer might reassess your rates. The insurer is always evaluating clients and claims. Even if you rarely file a claim, the insurance company might reassess your profile, resulting in higher premiums.

When Should You File a Claim

You can file a claim when dealing with a significant disaster, such as a home flood from a burst pipe. When a claim is beyond your deductible, it is wise to file. However, you will also want to consider how many claims you have filed in the past because frequency can matter.

By all means, if you suffer a disaster, file an insurance claim and seek remediation and restoration through a licensed specialist, like SERVPRO, in Emporia, VA. However, just know that filing a claim can lead to higher premiums, depending on the circumstances.

Do you have an Emergency Ready Plan?

6/11/2021 (Permalink)

Commercial-Insurance-Claims Commercial Claims are a lot of work.

It serves as a reference guide of important building and contact information. Remember, preparation is a key factor in making it through any type of disaster, big or small. Whether your business experiences a small water leak, big fire, or flooding due to a storm having a plan in place will help ease stress during that time. The best time to plan for such possible events isn’t when they happen, but well before they do! 

50% of Business Fail after Disaster

Did you know that approximately 50% of business that close because of a disaster, like a flood or fire, never reopen? But, of the businesses that do survive, the great majority of them have a preparedness plan in place. 

Having an ERP is the perfect companion to any well thought out emergency preparedness plan. The ERP outlines who the proper contacts are for the specific types of loss. It also includes photos and detailed descriptions as to where the different turn offs are within your building. This can prove to be very important during a flooding situation! 

Having a plan like this in place helps so that you are not simply reacting to an emergency or disaster situation. Be proactive and take the measures to establish a relationship with a restoration services company BEFORE you need them! 

By working with us to develop a personalized Emergency Ready Profile (ERP) for your business, you will receive the benefit of having professionals on your side who are thoroughly experienced in reducing the impact of both natural and man-made disasters. 

SERVPRO is a leader in fire and water damage response and mitigation. We will be here to help you get your property and business cleaned up and back in working order quickly and efficiently. 

Top Reasons To Call an IICRC Company in Emporia/South Boston

5/28/2020 (Permalink)

The main reason someone should call an IICRC (Institute of Inspection Cleaning and Restoration Certification) company when dealing with mitigation and restoration is because the unknown and unseen, such as water, mold, smoke and soot, can cause damage to your property. Even the littlest bit of hidden water or smoke and soot residue from a fire has the ability to cause indoor air quality issues and structural damage to your home or business over time.

The solution to preventing costly expenses later is to reach out to a team of professionals immediately. An IICRC company is trained to use the right equipment and technologies from the beginning, which can make a significant difference in reducing your damage and the costs associated with fire and water damage loss.

SERVPRO of South Boston/Emporia is an IICRC company. Our team of technicians is trained using the latest technology and equipment needed to help diminish your losses from a fire or water or storm damage.

SERVPRO will use moisture sensors to detect water in your carpets, walls, and baseboards. Moisture meters are used to help determine the amount of moisture in your property and to accurately monitor the removal and drying process. Our thermo hygrometers will measure the temperature and relative humidity which helps calculate and create an environment that will aid the drying process.

After the moisture is removed, an ultra-low-volume (ULV) foggers can be used to dispense liquid deodorizing agents which produces a fine mist which can easily penetrate where odor-causing residues have accumulated. These can also be used to inject disinfectants and fungicides into drywall and other areas which are hard to reach. Thermal foggers, which dispense solvent-based products, can also be used to create a dense fog of particles that can attach to property and neutralize any odor causing particles.

When handling a contaminated loss, remember that drying and deodorizing and disinfecting a structure are all equally important in the restoration and mitigation process - something an IICRC Company is trained to so. If you have damage, don’t be afraid to call SERVPRO of Emporia/South Boston, we will help restore your property quickly and professionally so you can move past the damages and on with your life.